Frequently Asked Questions

Deskstaff has been involved with outsourcing to the Philippines since 2012, while our partner, Cloudstaff, has been an outsourcing industry leader in the Philippines since 2005.

Our staff work from modern office suites in Clark/Angeles City, Philippines (Approx 80km north of Manila). We also have access to locations in Manila, Cebu, and Davao (opening soon).

Getting started with Deskstaff is really easy, but first, we need to fully understand your needs.

An account manager will contact you to discuss your needs and goals. By building a profile of your company, we can better tailor your solution to your exact requirements and find the candidates who suit your required skills and the culture of your company.

Our Account Managers work with you to identify your specific requirements. Recruitment Services will present candidates who meet your criteria and encourage you to interview them.

When choosing candidates, we look for a number of attributes including skills, experience, attitude, cultural fit, career goals and passion.

Once you have selected the appropriate staff, it is just a matter of choosing a start date.

The time it takes to build a team can vary depending on your requirements. A simple team could be up and running in as little as 7 days, but typically it takes 14-30 days from initial contact to team-ready.

Initial Brief (1 Day)
Review Candidates (1-14 Days)
Interview Candidates (1-2 Days)
Engage Candidate (1-30 Days)

You choose the hours your staff work, including the holidays they observe, start times and break times.

We comply with all local labour laws and pay penalty rates as required.

If you need your team to work afternoon or night shifts, just let us know, we will help you find the appropriate staff.

We provide headsets and video conferencing equipment to all staff so you can communicate with them at any time just as you would with any other employees in your home country. Our account managers and IT staff can help you set up any specialised communication systems if needed.  

You have 100% control over the makeup and size management of your team, by selecting the candidates that you want and being able to disengage staff members should the need arise. The staff will, however, be hired in the Philippines by our partner Cloudstaff who provide all HR services, payroll, and ensure that all government requirements for your staff are met.  You receive all of the benefits of having dedicated staff without any of hassles of dealing with red tape.

We do not have long-term lock-in contracts, but 90 days notice is required when disengaging staff. This gives them a reasonable notice period and allows us to plan their career transition.

When you engage a staff member you have 90 days to evaluate their performance. During this period, you can replace them on 7 days notice if required.

Once the evaluation period expires, 90 days notice is required to disengage the staff member.

Typical staff PCs are configured with open-source software including:

Ubuntu
Ubuntu standard utilities and tools
Skype
Chrome
Access to Google’s productivity suite
Open Office (optional)
Inkscape (optional)
GIMP (optional)
Other software can be installed by request.

You choose the hours your staff work, including the holidays they observe, start times and break times.

Typically staff work a standard 8-hour day, 5 days a week with two 15-minute breaks and 1 hour for lunch.

We comply with all local labour laws and pay penalty rates as required.

If you need your team to work afternoon or night shifts, just let us know, we will help you find the appropriate staff.

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